FAQs

FAQs

What do I do first?

Pick a location, date and time and secure with the Facility Events department.

When do I pick out the menu?

Check out our sample menus here.  Menus can be customized but will follow a similar pattern as those described in the guide.  We recommend menus being finalized 30-60 days prior to your event.

What about a tasting?

We host a wedding expo twice a year.  This gives our clients an opportunity to sample some hors d’oeuvres, our house wines, meet some vendors and talk to the staff about your event.  If you would like to sample the talents of our culinary team, we invite you to have lunch at The Robins Tea House located here in the Garden.  As a bridal client we are delighted to offer you 20% discount on a visit to the Tea House to have lunch at your convenience.  This is valid for up to 4 guests but does not include alcohol.

Private tastings are available for $150.00 for 2 people to sample 2 entrees, 2 side dishes and 2 salads.  Additional items and additional guests are priced accordingly.

Can you explain how the bar works?

The bar guide is listed as well. We can do a consumption bar or cash bar, with either a full bar or a beer and wine bar option. Consumption bars are based on usage. We also provide non-alcoholic options.

The price quoted on the website for consumption bars, is an estimate based on the history of events at Lewis Ginter. Keep in mind, every party is different and may require us to “settle up” a balance after the event based on actual product consumed during your event. Additionally, consumption bars incur a “set-up” charge which covers mixers, soft drinks, ice, snack mix, napkins, glassware, and the bartender(s) needed for your event.

Cash bars are paid for by the guests as a per drink charge. However, a set-up charge is incurred by the client to cover soft drinks, ice, snack mix, napkins, glassware, and the bartender(s) needed for your event.

What about beer and wine choice?

Our house selections are available here.

What about the room diagram?

Standard set-ups for different locations and different types of events will be customized for your event based on need. Contact Facility Events or Catering manager for sample room diagrams.  They are not available online.

What about children?

We do not charge for guests under the age of 3.  For guests 3-10 we have 2 options; they can eat from the adult menu for ½ price or we can provide a child-friendly meal of chicken tenders, fresh fruit and french fries for $8.00.

What about special diets?

We can accommodate most special diets on request; vegetarian, vegan, gluten free and other allergies.  However, our facilities do process wheat, dairy and nuts.

What will we do at the walk through?

You will meet with a member of our catering team to walk the location, discuss the set-up and timeline, confirm the menu and bar choices, and discuss linen choices and additional rentals.

We are here to answer all your questions and to guide you through a seamless planning process so that you feel confident that all the details, that will make your day so special, have been addressed. Please allow 1 – 1 ½ hours for this meeting.

To schedule a meeting, call our catering office at least 2 weeks in advance. Meetings should take place 2-3 months ahead of your event. Meetings must be scheduled during the week while the Garden is open (9am – 4:30 pm).

When is the payment due?

Once you have chosen a menu and beverage package; our office will submit a proposal of service and contract to you. If everything is correct, you will return a signed contract to our office, with a non-refundable deposit of 50%. The balance is due 10 business days before the event, along with the final guest count. No changes can be made to the guest count after that date. If the final count is not received 10 business days in advance, then the last guest count on the proposal will be used to determine payment.

Consumption bars will be settled on the Monday following the event. If the client has consumed more than the estimate then you will receive a bill. If the client has consumed less than the estimate then you will receive a check for the difference.

*Please be advised that we charge a 3% processing fee for all credit card transactions.